FAQs (EN)



9. How can I provide my traces to support?

In the file CibDocumentServer.properties the property "de.cib.docserv.LogOptions=" has to be set to the corresponding value for Socketserver and CIB docgen.

E (mailtrace.log),

F (prtrace.log),
I (imgtrace.log),
J (jobtrace.log),
M (mrgtrace.log),
O (ocr.log),
P (pdftrace.log),
S (socketserver.log),
Z (invtrace.log).

The path to the log files is set via the property "de.cib.docserv.LogPath=". If this property is not set, the trace files are stored under the path to the working directory of the CIB documentServer (specified via the property "de.cib.docserv.ServerWorkingDirectory").

Example (setting jobtrace.log and pdftrace.log): en.cib.docserv.LogOptions=JP

If CIB job is used without CIB documentServer, the environment variables for the CIB job module must be set (see the CIB job technical guide).

As of version 1.4.19d, logging can also be activated and deactivated via the CIB documentServer web interface.