FAQs (EN)
56. In the log of my application server I find the error message de.cib.docserv.DocumentServerException: Error while receiving response code from socketserver. We may even have not sent the request yet.
The corresponding job could not be processed by the CIB docgen modules without errors. Instead, the CIB socketserver process that was processing it unexpectedly terminated.
The cause must be determined by identifying the request or document that caused the problem. If the problem is then reproducible, the cause can be determined by the CIB support. In most cases the trace files are then helpful for problem analysis. Please activate them in the CIB documentServer Web UI. See also section Logging and Troubleshooting.