Frequently asked questions (FAQ)

10. My licence key is not accepted or I lost it. What can I do?

If your license was not accepted after you entered it, please check the following in detail:

  • Did you perhaps enter a space after "licensee"?
  • Did you possibly set a character in the key incorrectly?
  • Please check that you enter your license key in the correct CIB solution - licenses for CIB pdf brewer 2 only work with CIB pdf brewer 2, licenses for CIB pdf brewer 3 Business only with CIB pdf brewer 3 Business.

If you are sure that you have inserted the license data correctly and it is still not recognized, please contact our support team at We will be happy to assist you.